Shipping & Returns

Shipping

Where do we ship to?

We ship to almost every city in India. We do not offer an international shipping option currently, but we hope to offer it in the future.

How long does an order take to process?

We try to process the orders within 24 working hours, in most cases we try to fulfil the order within 5 working days, but please allow us 7 working days to fulfil the order. Order delivery time may vary during peak periods (after/during product launches, holidays and special promotions).

How long does it take to ship?

We ship all confirmed orders within 24 working hours. You will receive an email once your order is shipped with your tracking number. We work as hard as we can to try to meet your expectations, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control.

How can you track your order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. The exact amount is displayed at checkout.

Do you ship internationally?

Currently, we only ship within India. International shipping will be available soon.

Cancellations

You can cancel your orders by writing to us at atomicproductsindia@gmail.com or by calling us at 9999946262 (Monday - Sunday, 9AM – 6PM) and we will help you cancel the order.

Can I cancel my order after placing it?

Orders can be canceled within 12 hours of placement. Once dispatched, cancellation is not possible.

How do I cancel my order?

You can cancel by contacting our customer support team with your order details.

Will I get a full refund on cancellation?

Yes, if canceled within the allowed time frame, you will receive a full refund.

How will I receive the refund for my cancelled order?

For prepaid orders, money will be returned to the original source of payment within 7 business working days. We will be able to credit to the original method of payment; we cannot refund to an alternative card.

Please Note: Orders are eligible for cancellation only prior to shipment.

Returns and Refund

Thank you for choosing Atomic Products. Our home care solutions are designed to be compatible with nearly all major appliance brands. Every product goes through strict testing and trials before reaching the market, ensuring both safety and effectiveness. We take pride in offering premium quality at a price that outshines other brands. Our mission is simple: provide you with the best products that deliver outstanding results—at a fair and reasonable price.

If you are not completely satisfied with your purchase, please contact us within 48 hours. Our team will do everything possible to assist you. For quicker support and easy reference, we kindly request you record an unboxing video when opening your order. Your trust matters to us, and we’re here to make sure you always get the results you expect from Atomic Products.

Reports made beyond this window may not be eligible for investigation or resolution. We encourage you to inspect your order promptly upon receipt and reach out to us through our support channels for any discrepancies or issues.

What is your return policy?

We accept returns only if the product is damaged or incorrect. Returns must be initiated within 7 days of delivery.

How do I request a return?

Email us with your order details and product images if damaged. We will guide you through the return process.

When will I receive my refund?

Once the return is approved, the refund is processed within 5-7 business days via the original payment method.

Can I exchange my product?

Exchanges are allowed only in case of defective or incorrect products, with the unboxing video made when the product is delivered.

We offer refund/replacement only in the following cases:

Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage
Missing product

Return Process:

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email – atomicproductsindia@gmail.com or on WhatsApp at +919999946262 with pictures and unboxing video of the issue you are facing and your order ID.
Step 2 – Allow us 48 working hours to review your request.
Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.
Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what conditions will return/replacement requests not be accepted?

❌ Opened/used/altered products.
❌ Original packaging (mono cartons, labels, etc.) missing.
❌ The return/replacement request is generated after 2 days from the date of delivery.
❌ The damaged/missing product is reported after 2 days from the date of delivery.
❌ Update received as product delivered, but product not received and if reported after 24 hours from the time of delivery.
❌ Unboxing video is not legitimate.